was successfully added to your cart.

Don’t Throw Away that Cup

By September 10, 2014 Uncategorized No Comments


A guest post by Mark Miller

This post originally published Monday, December 16, 2013 at www.greatleadersserve.org

Two years ago, I wrote about one of the core principles you and I need to understand as leaders: People Always Watch the Leader

– whether we want them to or not. I was reminded of that again last week. Here’s the story…

I had just finished lunch with a friend and colleague in our cafeteria. We were headed out of the cafe when I decided I didn’t want to carry my almost empty drink cup with me. We had already walked past the recycling bin, and we were trying to finish a conversation. So, as we approached the next trashcan, I tossed in the cup.

My friend said, “You can’t throw away that cup; you’ve got to lead!” He was right. I love having friends that will call you out when you screw up. And, in that moment, it was not about saving the planet – it was about my example as a leader. People always watch the leader.

Over the years, I’ve tried to determine what it is that people are looking for while watching the leader. Here’s my current thinking; I’ve reduced it to two big ideas…

They are looking to see if we are trustworthy

Does our walk match our talk? Are we doing the things we say are important? That was the essence of my post two years ago. We may still work for someone we don’t trust, but our followship quotient will be extremely low. When we hear them speak, we often just hear: “Blah, Blah, Blah, and Blah.” Men and women who’ve lost our trust have lost their moral authority to influence our behavior. We may stay on the team, but we’ll likely not follow them into battle.

They are looking for clues to what’s important

If you are trusted as a leader, you will be emulated. Not in a twisted, mini-me way, but what you value will be valued by the team – over time. If you value customers and show it, the team will also. If you value innovation, over time, the team will too. I realize this is a rather simple explanation, and the real world is far more complex. But generally speaking, people do want to please the leader. That’s one reason they are watching – they want to know what you value. You will see more of the behavior you model – good or bad.

Without thinking, with my decision to throw away that cup, I was signaling, albeit unintentionally, I don’t think recycling is important. That’s not what’s in my heart on this issue; but people can’t see your heart, they can only see your actions.

Today, I want to be that friend who reminds you: People Always Watch the Leader – don’t throw away that cup!

Mark Miller is Vice President of Organizational Effectiveness for Chick-fil-A

He believes that leadership is not something that’s exclusive; within the grasp of an elite few, but beyond the reach of everyone else.  In the tenth anniversary edition of “The Secret”, Miller reminds readers of a seemingly contradictory concept: to lead is to serve. With more than 600,000 books in print, Mark has been surprised by the response and delighted to serve leaders through his writing.

September 2, 2014 marked the release of the 10th anniversary edition of The Secret

Leave a Comment

Your email address will not be published.